PERSONAL POINTS FAQ

FAQs 

How Do I Join PERSONAL POINTS?
Simply, create an Emma Gray customer account and you will automatically become part of our program. Or you can join by clicking on the  'Personal Points' tab on the bottom of your screen.     

How do I earn loyalty points?
Earn 1 point for every $1 you spend online or in-store*. Each time you spend, you will receive an email with your updated loyalty points balance. There are also plenty of other ways to earn loyalty points under the Earn tab of your loyalty profile, including following us on Instagram and referring friends. Use your Personal Points to redeem rewards, or save them up to unlock even more exciting rewards.  

*'Excluding sale items, any shipping fees, taxes and discounts applied'].

How do I check my loyalty points balance and redeem rewards?
You can check your balance and rewards anytime by clicking 'Check Rewards' on our website. Each time you shop online or in store, you will receive an email with your updated Personal Points balance. From here, you can click through to your Personal Points profile, where you can redeem rewards. 

How do I use my rewards?
When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'. Note, you can only use one coupon code per order. Or if you would like to use your reward in-store, just let one of our staff know at the counter.

Terms and Conditions

  • Emma Gray reserves the right to modify or cancel coupons at any time.
  • Coupons can only be redeemed once.
  • If you redeem your coupon online for a purchase less than the full value of the coupon, the balance of the coupon is not redeemable on another purchase.
  • If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.